Family First Bank has taken a major step forward after members voted overwhelmingly in favour of a proposed merger with Beyond Bank Australia, marking a significant milestone in the future of the local customer-owned bank.
The decision was made at a Special General Meeting held in Lithgow on Thursday 29th January, where 89 per cent of members supported the merger proposal. The strong result reflects broad confidence in the bank’s strategic direction and the opportunities this partnership is expected to deliver for customers, staff and the communities Family First Bank serves.
The merger is scheduled to take effect from 1 March 2026, ushering in what bank leaders describe as an exciting new chapter for Family First Bank and its growing customer base across regional New South Wales and beyond.
David Marshall, CEO Beyond Bank Australia said, “It was such an obvious partnership for us as we knew right from the start that we were aligned on our values and our purpose. Once you have that sorted, everything flows from there and we are now so excited to get to know the wonderful people of the area and really get involved with local communities and activities”
For customers, the merger is set to bring a range of practical benefits. These include access to a larger regional and metropolitan branch network, a broader suite of banking products and services, and enhanced digital banking capabilities. Importantly, the bank has confirmed its ongoing commitment to community-focused, ethical banking — a cornerstone of Family First Bank’s identity.
In a move welcomed by staff and customers alike, all existing Family First Bank employees have been offered roles within the merged organisation. This will help ensure continuity of service and preserve the personalised, local approach that customers have come to value.
Adam Marshall, CEO Family First Bank said, “Family First has always stood alongside our local communities, not just as a bank, but as a trusted part of everyday life. This merger allows us to carry that spirit forward while opening new doors for our members — more support, more capability, and more opportunities to thrive. With Beyond Bank’s shared values and strong commitment to community investment, we’re building a future where our members benefit from both the familiarity they rely on and the expanded strength of a united, purpose‑driven organisation.”
While the legal merger will be completed in March, customers are advised that technology and banking system changes will occur in early June. Bank management has confirmed that this transition has been carefully planned, with no expected disruption to everyday banking services.
Local members and customers are encouraged to reach out with any questions or concerns as the transition progresses. The bank has assured the community that support teams will be available throughout the process to provide guidance and assistance where needed.
For further information, customers can contact the Family First Bank team on 1300 369 900. With the merger now formally approved, the focus turns to delivering a stronger, more connected banking future — while continuing to put community at the heart of everything the organisation does.
